Terms and Conditions

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Business Name: You.
Trading Address: 2 Station Court, Radford Way, Billericay, Essex, CM12 0DZ
Contact: hello@lifestyleyou.co.uk | 01277 361516
Effective from: 12th May 2025

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1. General Terms

By booking an appointment, making a purchase, or joining a membership at You., you agree to the terms set out on this page. These terms apply to all services provided by You. and are governed by UK law.

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2. Bookings and Consultations

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• Appointments can be made online, over the phone, or in person.

• Clients must be aged 18 or over for aesthetic treatments, unless accompanied by a parent or guardian and with express written consent.

• A consultation is required before beginning any new advanced treatment or membership. This ensures suitability and allows us to tailor your experience safely.

• We reserve the right to decline or postpone treatment if we feel it is not in your best interest.

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3. Cancellations and Late Arrivals

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• We require a minimum of 48 hours’ notice to cancel or reschedule any appointment.

• Cancellations made with less than 48 hours’ notice may result in a charge or loss of deposit.

• Arriving late may reduce your treatment time. If you are more than 15 minutes late, we may need to cancel or reschedule your appointment.

• No-shows may result in a charge or the refusal of future bookings.

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4. Payments and Deposits

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• We accept major debit/credit cards and offer payment plans on selected programmes and memberships.

• Deposits are required for selected services, and may be forfeited if notice terms are not met.

• Memberships and pre-paid treatments are non-refundable but may be deferred or gifted with prior agreement.

• Payment plans must be kept up to date; late or missed payments may result in suspension of services.

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5. Results and Aftercare

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• We do not guarantee results. Each client responds differently, and outcomes may vary depending on factors such as skin condition, lifestyle, and compliance with aftercare.

• Full aftercare instructions will be provided. Failure to follow these may affect your results.

• Any adverse reactions must be reported to the clinic within 48 hours.

• We reserve the right to decline further treatment if we believe it would not be safe or appropriate.

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6. Health and Medical Information

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• You must disclose all relevant medical information prior to any treatment.

• This includes, but is not limited to: allergies, medications, existing health conditions, recent procedures, and pregnancy.

• It is your responsibility to keep us updated with any changes.

• Withholding information that leads to an adverse effect may limit your ability to claim a refund or request correction.

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7. Memberships and Programmes

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• Memberships run for 12 months unless otherwise agreed.

• Treatments are bespoke and may vary based on skin performance and programme goals.

• Sessions must be booked within the agreed cycle; we recommend booking ahead to secure availability.

• Missed sessions are not rolled over unless by prior agreement.

• Early cancellations of memberships may incur charges or the loss of member benefits.

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8. Gift Vouchers and Promotions

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• Vouchers are valid for 6 months from the date of issue and must be presented at time of use.

• They are non-refundable and cannot be exchanged for cash.

• Offers and promotions cannot be used in conjunction unless stated.

• Promotional pricing is only available during the specified window.

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9. Products and Refunds

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• Skincare products purchased in-clinic or online are non-refundable unless faulty.

• We may accept exchanges on unopened, unused items within 14 days of purchase, subject to inspection.

• No refunds are issued for used treatments, courses, or homecare where results are subjective.

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10. Client Conduct and Behaviour

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• We aim to provide a safe, calm, and respectful environment for clients and staff.

• Abusive, threatening, or inappropriate behaviour will not be tolerated.

• We reserve the right to refuse service to anyone who breaches these values.

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11. Complaints and Feedback

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• If you are unhappy with your experience, we ask that you raise it with us as soon as possible by emailing hello@lifestyleyou.co.uk.

• We will review your concern within 5 working days and aim to resolve it quickly and fairly.

• Your satisfaction matters to us, and we value the opportunity to make things right.

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Last updated: 12th May 2025