PRIVACY POLICY

Effective from: 12/05/2025
Business name: You.
Address: 2 Station Court, Radford Way, Billericay, Essex, CM12 0DZ
Email: hello@lifestyleyou.co.uk
Phone: 01277 361516

1. Introduction

At You., we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you interact with us—whether online, by phone, or in person at our clinic.

2. What information we collect

We collect personal data including:

Name, date of birth, address, email, and phone number
Medical and treatment history relevant to consultations
Booking, appointment, and payment details
Preferences and consents for marketing communications
Website usage data via cookies and analytics tools

We only collect the data we need to provide safe, effective, and personalised services.

3. How we collect your data

We collect data when you:

Book an appointment online or in-clinic
Complete a consultation or treatment form
Subscribe to emails or promotional content
Contact us by email, phone, social media, or live chat
Visit our website (via cookies and analytics)

4. Why we collect your data

We use your data to:

Schedule appointments and deliver treatments
Maintain accurate medical and treatment records
Process payments and issue receipts
Communicate about your bookings, reminders, and follow-ups
Send marketing emails and newsletters (only with consent)
Improve our services and website performance

5. Legal basis for using your data

We process your personal data on the following bases:

Consent: when you opt in to receive marketing communications
Contract: to fulfil bookings and deliver services
Legitimate interest: to maintain records, improve services, and support your experience
Legal obligation: to comply with healthcare regulations

6. Data storage and security

Your data is stored securely using trusted third-party platforms including Zenoti, Mailchimp, Stripe, Wox, and Wix. Access is strictly controlled and only available to authorised staff. We do not sell or share your data with external companies for their use.

7. Data retention

We retain client records, including consultation and treatment notes, for 7 years in line with industry and insurance guidelines.

8. Your rights

You have the right to:

Request a copy of the data we hold about you
Ask us to update or correct your information
Withdraw consent for marketing communications
Request that we delete your data, where applicable

To exercise your rights, contact: hello@lifestyleyou.co.uk

9. Children and under-18s

We do not knowingly collect personal data from individuals under 18 without parental or guardian consent. If you are under 18, please ensure a parent or guardian approves any appointments or data sharing.

10. Contact us

If you have any questions or concerns about how your data is used, email hello@lifestyleyou.co.uk or call 01277 361516.